Terms of Service

1. Acceptance of Terms

By accessing and using BetterSign's electronic signature services ("Service"), you accept and agree to be bound by the terms and provisions of this agreement ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and BetterSign Inc. ("Company," "we," "us," or "our"), a company registered in the State of California with its principal office at 535 Mission St, 14th Floor, San Francisco, CA 94105. By creating an account or using our Service, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

2. Service Description

BetterSign provides electronic signature and document management services that allow users to:

• Upload, store, and manage documents securely
• Send documents for electronic signature
• Create and apply legally binding electronic signatures
• Track document status and maintain audit trails
• Generate completion certificates and compliance reports
• Integrate with third-party applications via API

Our electronic signatures comply with the Electronic Signatures in Global and National Commerce Act (ESIGN), Uniform Electronic Transactions Act (UETA), and eIDAS regulation where applicable.

3. User Accounts and Registration

4. Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You may not:

5. Use License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for your personal or business purposes.

6. Payment and Billing

7. Service Availability

8. Intellectual Property

9. Limitation of Liability

10. Indemnification

You agree to indemnify, defend, and hold harmless BetterSign and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

11. Termination

12. Governing Law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these terms shall be brought exclusively in the state or federal courts located in San Francisco County, California, and the parties consent to personal jurisdiction in those courts.

13. Consumer Protection

Nothing in these terms limits or excludes any consumer-protection right guaranteed by applicable California consumer protection laws or any equivalent federal statute. California residents may contact the Office of the Attorney General, Bureau of Consumer Frauds and Protection, with concerns regarding these terms.

14. Dispute Resolution

Any dispute that cannot be resolved through good-faith negotiation within sixty (60) days may, at either party's election, be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the seat of arbitration in San Francisco County, California. The parties each waive any right to participate in a class action or class arbitration.

15. Email Communications

By creating a BetterSign account, you consent to receive transactional emails at the address you provide. By additionally ticking the marketing-email opt-in checkbox during signup (or anywhere else on the Service), you consent to receive recurring promotional and product emails from BetterSign at that address. Marketing consent is not a condition of any purchase, account creation, or use of the Service — it is fully optional and may be revoked at any time.

Email purpose

Emails we send may include:

• Account verification links and login confirmations (one-time codes)
• Security alerts (new sign-in from an unrecognised device, password changes)
• Account updates (billing reminders, plan changes, document expirations)
• Envelope and signature notifications (signed, declined, awaiting your action)
• Important service announcements affecting your workflow
• Product updates and occasional marketing letters — only with your explicit opt-in

Email frequency

Frequency varies with your account activity. Most users receive between 0 and 10 transactional emails per month; heavy users sending many envelopes may receive more. Marketing emails, if opted in, are limited to no more than 2 per month.

Costs

Message and data rates may apply. BetterSign does not charge you to send or receive these emails, but any data or storage charges from your email provider apply at their standard rates.

Unsubscribing and getting help

You can stop receiving marketing emails from us at any time, free of charge:

• Click the Unsubscribe link in the footer of any marketing email. Your address is removed from the marketing register within 24 hours.
• Reply to any email with HELP in the subject line to reach our support team.
• Disable marketing emails inside your account at Settings → Notifications.
• Transactional emails (verification, security, envelope alerts) cannot be turned off while your account is active — they are required for the Service to function.

Email deliverability

Compatible with all major email providers including Gmail, Outlook, Yahoo, Apple Mail, ProtonMail, Fastmail, and self-hosted SMTP servers. Email providers are not liable for delayed or undelivered messages.

Questions about email

For questions about our email program, or to verify, change, or remove the address on file, contact us at contact@bettersign.net or call 1-415-528-7340. Our team is available Monday – Friday, 9:00 a.m. – 6:00 p.m. PT.

16. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or service notification at least 30 days before the changes take effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

17. Contact Information

Questions about the Terms of Service should be sent to us at: